Location: Paris, France (on-site at our Paris office) | Fluent French and English required | Full-time (CDI)

🇫🇷 Version française plus bas.

We're building the voice-first operating system for agriculture. Right now, farmers and agronomists are drowning in field data they can't act on. We convert messy voice notes, photos, and WhatsApp messages into structured intelligence that actually drives decisions.

We're looking for a Customer Success Manager based in Paris to own the relationship with our French and European customers from the moment a contract is signed.

This is a high-ownership role for someone fast-learning, reliable, and genuinely excited about working closely with real users in the field. You'll report to our Head of Operations and be responsible for making sure customers onboard, adopt, and rely on Tellia.

What you'll do

• Own onboarding end-to-end. Take the handoff from Sales and get new customers live, trained, and seeing value fast.
• Be the primary point of contact for our customers in France and Europe: reachable, responsive, and proactive.
• Run regular check-ins with customers, surface issues early, and ensure they're getting real value out of the platform.
• Become the expert on how each customer operates: their workflows, their team structure, their traceability and reporting obligations, and use that knowledge to help them get more out of Tellia.
• Identify opportunities for expansion, deeper usage, and long-term retention.
• Bring what you learn in the field back to our product and engineering teams.
• Help build the playbooks, processes, and documentation that will scale this function as we grow.

What we're looking for

• Experience in customer success, account management, advisory, or another customer-facing role.
• Background in agriculture or agtech and a deep understanding of how farmers, technicians and advisors operate. An agronomy degree or experience at a cooperative, distributor, chamber of agriculture or agtech company is a strong plus.
• Outstanding communication skills, written and verbal. You can talk to a farm manager and an engineer in the same day and be effective with both.
• Exceptionally organized. You manage many accounts, many conversations, and many moving pieces without dropping the ball.
• You learn fast, ask good questions, and don't wait to be told what to do.